Quality Management System (QMS) can be defined
as a set of policies, process and procedures required for planning and execution
(production/ development/ service) in the core business area of an organization.
QMS integrates the various internal processes within the organization and
intends to provide a process approach for project execution. QMS enables
the organizations to identify, measure, control and improve the various
core business processes that will ultimately lead to improved business performance.
The International Organization for Standardizations ISO 9000 series
describes standards for a Quality Management System (QMS) addressing the
principles and processes surrounding the design, development and delivery
of a general product or service. Organizations can participate in a continuing
certification process to ISO 9001:2008 to demonstrate their compliance
with the standard, which includes a requirement for continual (i.e. planned)
improvement of the QMS.
Successful businesses understand the importance of improving their bottom
line without comprising product and service quality. By implementing a
standard approach to quality, with an effective Quality Management System,
organizations can prevent costly product defects, supplier non-conformances,
ineffective corrective actions, and sub-standard service.
Ideally, an effective QMS fosters a culture where everybody strives to
achieve optimum customer satisfaction, internal and external. In this
culture one process cleanly hands off to the next, and cumulatively then
to the external customers. This environment ensures employee loyalty and
process ownership, with all striving to make each operation successful,
thus contributing to the satisfaction and loyalty of the organization's
The adoption of a quality management system should be
a strategic decision of an organization. The design and implementation of
an organization's quality management system is influenced by varying needs,
particular objectives, the products provided, the processes employed and
the size and structure of the organization.
For an organization to function effectively, it has to identify and manage
numerous linked activities. An activity using resources, and managed in
order to enable the transformation of inputs into outputs, can be considered
as a process. Often the output from one process directly forms the input
to the next.
ISO 9001:2008 QUALITY MANAGEMENT
SYSTEM AWARENESS (1 Day)
ISO 9001:2008 is a Quality Management System (QMS) standard developed
by the International Organization for Standardization (ISO) which
is recognized and adopted by numerous member countries world wide.
The intention of the standard is for organizations to be able to
enhance customers satisfaction by meeting their requirements,
as well as applicable regulatory requirements and continually improve
on their quality management system's performance. Therefore, it
is very important for the organizations to ensure that ALL personnel
have basic awareness of what constitutes a QMS including certification
Understand the basic requirements of the ISO 9001:2008 standard
and their role in ensuring compliance.
Understand the contents and documentation structure of the QMS.
Identify the key success factors for implementation and maintenance
of the system.
All level (for all organizations with a quality management system
to ensure a basic understanding by all functions and levels of personnel).
ISO 9001:2008 UNDERSTANDING,
DOCUMENTING & IMPLEMENTING THE SYSTEM (2 days)
The reason for being for all organizations is customers, and hence,
customer satisfaction is paramount. The ISO 9001 QMS standard is the
starting point for all well-meaning organizations that want to demonstrate
their commitment to enhance customer satisfaction. As the standard
is written in a generic, adaptable and non-prescriptive manner, that
makes it suitable for all organizations e.g manufacturing, services,
governmental, as well as non-governmental agencies. Therefore it is
essential for organizations to fully understand the standards
requirements and consequently develop, document and implement one
that is most suited and practical to their nature.
Have an overview of the development, evolution and objectives
of the standard
Understand the requirements and its application to their respective
Prepare the standard documentation i.e. quality manual, procedures
and supporting documents
Successfully implement and maintain the Quality Management System
Suitable for ALL functions and levels who have no prior knowledge
of the standards and are responsible for the development, implementation
and/or maintenance of the quality management systems.
ISO 9001:2008 INTERNAL
QUALITY AUDIT (2 days)
Internal auditing is fundamental to all management system standards
as it is the means to establish compliance, as well as verify the
suitability and effectiveness of the system. Since the standard deploy
a process-based approach, which advocates assessment of the inputs,
outputs and control within a process, as well as its interactions
with other processes, and is especially helpful in identifying weak
links between processes and opportunities for continual improvement,
the training also should be directed to the same manner.
Have the confidence to perform their role as auditors from planning
to reporting and follow-up
Improve their performance as internal auditors with the ability
to apply process based auditing
Add value to their organization by auditing for compliance to
the ISO 9001:2008 requirements, as well as for effectiveness and
continualimprovement of their quality management system
All functions and levels, including those who are new to auditing,
or would like to understand and improve understanding of internal
auditing process based on the new requirements.