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Quality Management System (QMS) can be defined as a set of policies, process and procedures required for planning and execution (production/ development/ service) in the core business area of an organization. QMS integrates the various internal processes within the organization and intends to provide a process approach for project execution. QMS enables the organizations to identify, measure, control and improve the various core business processes that will ultimately lead to improved business performance.

The International Organization for Standardization’s ISO 9000 series describes standards for a Quality Management System (QMS) addressing the principles and processes surrounding the design, development and delivery of a general product or service. Organizations can participate in a continuing certification process to ISO 9001:2008 to demonstrate their compliance with the standard, which includes a requirement for continual (i.e. planned) improvement of the QMS.

Successful businesses understand the importance of improving their bottom line without comprising product and service quality. By implementing a standard approach to quality, with an effective Quality Management System, organizations can prevent costly product defects, supplier non-conformances, ineffective corrective actions, and sub-standard service.

Ideally, an effective QMS fosters a culture where everybody strives to achieve optimum customer satisfaction, internal and external. In this culture one process cleanly hands off to the next, and cumulatively then to the external customers. This environment ensures employee loyalty and process ownership, with all striving to make each operation successful, thus contributing to the satisfaction and loyalty of the organization's customers.

 
 

The adoption of a quality management system should be a strategic decision of an organization. The design and implementation of an organization's quality management system is influenced by varying needs, particular objectives, the products provided, the processes employed and the size and structure of the organization.

For an organization to function effectively, it has to identify and manage numerous linked activities. An activity using resources, and managed in order to enable the transformation of inputs into outputs, can be considered as a process. Often the output from one process directly forms the input to the next.

 
ISO 9001:2008 QUALITY MANAGEMENT SYSTEM AWARENESS (1 Day)

RATIONALE
ISO 9001:2008 is a Quality Management System (QMS) standard developed by the International Organization for Standardization (ISO) which is recognized and adopted by numerous member countries world wide. The intention of the standard is for organizations to be able to enhance customers‘ satisfaction by meeting their requirements, as well as applicable regulatory requirements and continually improve on their quality management system's performance. Therefore, it is very important for the organizations to ensure that ALL personnel have basic awareness of what constitutes a QMS including certification requirements.

LEARNING OUTCOMES

  • Understand the basic requirements of the ISO 9001:2008 standard and their role in ensuring compliance.

  • Understand the contents and documentation structure of the QMS.

  • Identify the key success factors for implementation and maintenance of the system.

TARGET PARTICIPANTS
All level (for all organizations with a quality management system to ensure a basic understanding by all functions and levels of personnel).

 

ISO 9001:2008 – UNDERSTANDING, DOCUMENTING & IMPLEMENTING THE SYSTEM (2 days)

RATIONALE
The reason for being for all organizations is customers, and hence, customer satisfaction is paramount. The ISO 9001 QMS standard is the starting point for all well-meaning organizations that want to demonstrate their commitment to enhance customer satisfaction. As the standard is written in a generic, adaptable and non-prescriptive manner, that makes it suitable for all organizations e.g manufacturing, services, governmental, as well as non-governmental agencies. Therefore it is essential for organizations to fully understand the standards’ requirements and consequently develop, document and implement one that is most suited and practical to their nature.

LEARNING OUTCOMES

  • Have an overview of the development, evolution and objectives of the standard

  • Understand the requirements and its application to their respective organizations

  • Prepare the standard documentation i.e. quality manual, procedures and supporting documents

  • Successfully implement and maintain the Quality Management System

TARGET PARTICIPANTS
Suitable for ALL functions and levels who have no prior knowledge of the standards and are responsible for the development, implementation and/or maintenance of the quality management systems.

 

ISO 9001:2008 – INTERNAL QUALITY AUDIT (2 days)

RATIONALE
Internal auditing is fundamental to all management system standards as it is the means to establish compliance, as well as verify the suitability and effectiveness of the system. Since the standard deploy a process-based approach, which advocates assessment of the inputs, outputs and control within a process, as well as its interactions with other processes, and is especially helpful in identifying weak links between processes and opportunities for continual improvement, the training also should be directed to the same manner.

OBJECTIVE

  • Have the confidence to perform their role as auditors from planning to reporting and follow-up

  • Improve their performance as internal auditors with the ability to apply process based auditing

  • Add value to their organization by auditing for compliance to the ISO 9001:2008 requirements, as well as for effectiveness and continual improvement of their quality management system

TARGET PARTICIPANTS
All functions and levels, including those who are new to auditing, or would like to understand and improve understanding of internal auditing process based on the new requirements.

 

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