In the current complex and competitive environment, organizations
are looking beyond the conventional ways to solve problems and improve their
operations. Continuous Improvement as a concept is about becoming
and remaining the best in the field whatever discipline you happen to be
in. Continuous Improvement is a remorse process of continually identifying
even the smallest problems, prioritising them assigning them to the appropriate
resources to eliminate them from the system.
This segment of program was develop to enhance knowledge and skills in continuous
improvement such as tools and techniques of Root Cause Analysis and provides
a foundation for further development into more sophisticated problem solving
and business improvement approaches if desired.
This will enable the participant to engage knowledgably in improvement
projects up to the standard usually associated with Total Quality Management
programmes, Innovative and Creative Circles, 6 Sigma, 8D Problem solving,
Gemba Kaizen etc.
Establish the objectives and processes necessary to deliver results in accordance
with the expected output. By making the expected output the focus, it differs
from other techniques in that the completeness and accuracy of the specification
is also part of the improvement.
Implement the new processes. Often on a small scale if possible.
Measure the new processes and compare the results against the expected
results to ascertain any differences.
Analyze the differences to determine their cause. Each will be part of
either one or more of the P-D-C-A steps. Determine where to apply changes
that will include improvement. When a pass through these four steps does
not result in the need to improve, refine the scope to which PDCA is applied
until there is a plan that involves improvement.
CREATIVE & INNOVATIVE PROBLEM
SOLVING TECHNIQUES (3 days)
In order to survive and thrive in a globally competitive marketplace,
organizations cannot be complacent with their current achievement.
There is a lot of room for improvement especially on existing and
on going problems which must be solved immediately to avoid serious
problem to the organization. This 3 days course will provides a
structured approach for root causes identification and solution
implementation by using CREATIVE and INNOVATIVE method and to ensures
prevented problem from recurring. The process lends itself equally
well to all types of problems, no matter how big or small. A systematic
Problem Solving approach work on the principles of Dont
Just Solve Problems, Prevent It and Make Improvement.
Upon completing this session participants are expected to :-
Understand and apply each of the Problem Solving steps in their
Enhances thinking skills and CREATIVITY in any working process.
Encourages and enhances teamwork culture throughout the organisation
as problems are addressed and solved via teams.
Supervisor, Officer, Engineer and Manager
QUALITY IMPROVEMENT TOOLS-QIT
The important of QIT course is to provide participants with necessary
concept and method to apply quality tools for improvement activities.
This course is specially design to instill continuous improvement
program activities at work place. The participants would have hands-on
facilitation on the correct usage of the quality improvement tools
such as cause and effect diagram, control chart, check sheet, pareto,
etc. The basic theories behind the correct usage of quality tools
and its implementation are examined together with worked examples
and scenario. The participants would be able to relate these
scenarios to their actual working environment. A full understanding
of continuous improvement concept would be achieved through this
At the end of the program, participants will be able to :
Understand the concept on continuous improvement
Apply the quality tools for improvement activities
Use the tools effectively for continuous improvement and problem
Relate the theory learned to the actual working environments
Construct and apply practical quality tools for problem solving
Technician, Supervisor, Officer, Engineer and Manager
PRODUCTIVITY IMPROVEMENT &
WORK IMPROVEMENT METHODOLOGY (3 days)
Negative working attitude, absenteeism, low motivation, weak managers
and employee turnover are some of the factors that contribute to
low productivity to organization. Productivity surveys indicate
that increased worker motivation and satisfaction can increase worker
output. Progressive, innovative managers now achieve productivity
increases with human resource management techniques that go beyond
To give participants an overview of productivity improvement, understanding
the need of productivity improvement, enhance skills to improve
working environment and organization productivity.